About Us
Travel advisors who actually travel
We're not call center agents reading from scripts. We're passionate travelers who've walked the decks, explored the destinations, and tested the resorts we recommend.
Our Story
Built on a simple belief
Shop Getaways was founded on a simple idea: travel planning should be exciting, not exhausting. In an age of endless online options and confusing pricing, we saw travelers overwhelmed and underwhelmed—spending hours researching only to wonder if they'd made the right choice.
We do things differently. Our advisors take the time to understand what you really want from a trip. Romance? Adventure? Total relaxation? Family bonding? We listen first, then leverage our expertise and supplier relationships to craft options you wouldn't find on your own.
The result? Vacations that exceed expectations. Clients who come back trip after trip. And the joy of knowing we've helped create memories that last a lifetime.
What We Believe
Our approach to travel planning
These principles guide every trip we plan and every relationship we build.
Relationships Over Transactions
We get to know you—your travel style, your preferences, your dreams. Every recommendation is personalized because cookie-cutter trips aren't our thing.
Expertise You Can Trust
Our advisors travel extensively and maintain certifications with top suppliers. When we recommend a cabin or resort, it's from firsthand experience.
Your Advocate, Always
Flight delayed? Room not what you expected? We're on your side, handling issues so you can enjoy your vacation without stress.
Value Beyond Price
We don't just match prices—we add value. Exclusive perks, upgrades, and amenities that make booking with us better than going direct.
Your Team
Meet your travel advisors
When you work with Shop Getaways, you get a dedicated advisor who knows the industry inside and out. We're a nationally ranked Top 5 agency—and we take pride in building real relationships with every traveler.
Diana Bigby
Founder & Luxury Travel Advisor
Certified luxury travel specialist with over a decade of experience. Diana curates seamless, high-touch vacations with exclusive perks and meticulous attention to detail.
Averil Galetka
Travel Advisor & Support Specialist
Specializes in cruise planning—helping clients find the perfect ship, itinerary, and onboard experience with exceptional service every step of the way.
Tessa & Mikey Chown
Travel Advisor Duo
A husband-and-wife duo passionate about creating unforgettable family experiences. From Disney to sports travel, they make planning easy and fun.
Keely Crittenden
Travel Advisor
Creates tailor-made vacations focused on meaningful moments and smooth travel experiences. She believes planning should feel just as enjoyable as the trip itself.
Stacy Ostowar
Travel Advisor
With decades of travel experience, Stacy brings deep expertise to every trip she plans. From cruises to resort getaways and more, she makes every vacation seamless.
Michelle Hessel
Travel Advisor
Specializes in small-ship cruises, private charters, and custom European vacations with thoughtfully designed itineraries for an intimate, elevated experience.
Credentials
Certified & trusted
Our advisors maintain certifications with leading travel suppliers, ensuring expert guidance for every trip type.
Client Stories
What travelers say
She quickly picked up on what we like, made great suggestions, and handled everything with zero stress on my part. We've already booked two more trips with her. I'd love to keep her as my secret planning weapon, but truly, you'd be missing out if you don't use her and her agency.
Averil has been such a pleasant person to work with! She is always available for all my questions and went above and beyond to help plan my family's vacation. I highly recommend her!
She was so helpful and offered great suggestions. Our cruise isn't until 2027 but I look forward to her helping round out our trip in the future. Highly recommend!
Every contact has been handled superbly. Her friendly, knowledgeable approach has made our travels go so very smoothly. Can't say enough good things!
Tessa Chown is excellent! She is so patient and knowledgeable! She went above and beyond looking at all the options and price packages. Gave us tons of recommendations for things to do and places to eat. 10 out of 10 recommend!
Diana is the best! We have used her for several trips now and she makes traveling a breeze! No stress! Just show up and start your vacation!
Averil is incredible, just an amazing agent. She consistently gives the best prices available and provides top-notch service. Would 100% recommend!
I went through many different travel agents before finding Diana. She is very service oriented, responsive, finds great deals, and really gets to know you. If you think travel agents don't do much for you, you have not met Diana.
Common Questions
Frequently asked questions
Learn more about our team and how we work.
Ready to plan your next adventure?
Let's start with a conversation about your travel dreams. No obligation, just expert guidance from people who love what they do.
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